SHIPPING
- $4.99 shipping on U.S. orders under $50
- FREE SHIPPING on U.S. orders over $50
Wholesale shipping is determined by the package weight, and averages $15.
It typically takes 2-5 business days for U.S. orders to arrive once they have been shipped.
SHIPPING TO CANADA
We ship to Canada, and shipping rate is calculated at checkout. Any customs fees are the responsibility of the customer.
SHIPPING TO EUROPE AND AUSTRALIA
We ship internationally to Europe and Australia, and shipping rate is calculated at checkout. Any customs fees that may be incurred are the responsibility of the customer.
TRACKING YOUR ORDER
As soon as your order ships, you will receive an email with tracking info.
Once a package is picked up by the corresponding carrier service, Floral Song releases responsibility for the shipment. If for some reason the tracking information shows that the order is not being sent to the correct location, or is invalid, please contact us.
Please ensure that the location that your order is being shipped to is safe and secure. Floral Song is not liable for any packages that are lost or stolen once they have been successfully delivered by the carrier.
INTERNATIONAL SHIPPING
At this time, we ship internationally only to Canada, Australia, and Europe. The customer is responsible for whatever customs fees may occur.
RETURNS
Because of the nature of our product, we do not accept returns, unless we have made a mistake with an order or a product arrives damaged or defective.
If you receive an order with broken or missing items, please email support@floralsong.com and include a photo of the broken items.
CONTACT
Please direct any questions to: support@floralsong.com